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Terms And Conditions

About Us

This web site is owned and operated by Recorder Music Mail who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact Details:
Recorder Music Mail
Peacock Press Ltd
Scout Bottom Farm
Mytholmroyd, Hebden Bridge
West Yorkshire HX7 5JS
United Kingdom
Phone: +44 (0)1422 882751
Fax: +44 (0)1422 886157
Email: sales [at] recordermail [dot] co [dot] uk
VAT Registration Number GB 185 2650 51

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, please contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

We ship to the whole world. The cost of shipping depends on your order value and where the good are to be shipped to. Below is a summary of our shipping charges:
United Kingdom
£ 5.00 - £2.25
£10.00 - £3.00
£20.00 - £3.90
£30.00 - £4.50
£40.00 - £5.20
£50.00 - £6.50
over £50.00 - £8.00
Free delivery on orders over £130!
European Union
£ 5.00 - £2.25
£10.00 - £3.00
£20.00 - £3.90
£30.00 - £4.50
£40.00 - £5.20
£50.00 - £6.50
over £50.00 - £8.00
Free delivery on orders over £130!
Rest Of The World
£ 5.00 - £4.50
£10.00 - £5.40
£15.00 - £6.00
£25.00 - £8.40
£35.00 - £10.50
(Add 30p per £ for orders over £35.00).
Free delivery on orders over £200!

Delivery Schedule

We deliver your order right away unless an item is out of stock, in which case we will contact you immediately.

We will normally send your order to you in 2-3 business days. International orders are generally received in under 14 days. For more precise shipping times please feel free to contact us.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 17.5% VAT is added to all products other than sheet music which is Zero VAT rated in the UK. All orders from outside of the EU are VAT free.

Credit Card Security

When paying by credit card you will be redirected to the Actinic Payments gateway, which is 100% PCI compliant. We do not download or store your credit card details at any stage of the order process. In fact unless you choose to pay via the telephone or mail order we never see your card details. Shop with confidence knowing your card details are fully protected!

Guarantee

If you are not happy with your purchase, please contact us in the 1st instance to see if we can resolve the issue for you. If we are unable to resolve the issue we will ask you to return the product(s) to us, including all original packaging and details of the order and we will refund you (less shipping charges).

Reaching Us

If you need to contact us, please email us on sales [at] recordermail [dot] co [dot] uk. Alternatively, you can call on +44 (0)1422 882751, fax us on +44 (0)1422 886157 or write to us at: Recorder Music Mail Peacock Press Ltd, Scout Bottom Farm, Mytholmroyd, Hebden Bridge, West Yorkshire, HX7 5JS, United Kingdom

Privacy Policy

Recorder Music Mail do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Remittance Terms

All goods must be paid for in full plus any shipping charges (if applicable) before we dispatch your order.